Sr. Product Manager, Delivery Experience Improvement (DXI)

As Senior Product Manager for Middle Mile & Fulfillment, you will own the end-to-end customer experience across the Middle Mile network and drive defect identification and elimination across a focused set of high-impact opportunities. You will not be handed a tidy problem statement. We have more customer experience gaps than people to work them, and your first job is to find the ones that matter most: where defect volume is highest, where customer impact is greatest, and where Amazon has real leverage to act. This role requires strong autonomy and a high tolerance for ambiguity. You will build relationships with operational and technical partners across the delivery network, develop a point of view on where to focus, and drive initiatives from discovery through launch -- authoring PRDs, defining product requirements, and holding the thread from upstream process failure to downstream customer outcome. Your work will directly contribute to CPU reduction at the S-Team level and will help define the Middle Mile KPI framework that does not yet fully exist. Key job responsibilities - Own the end-to-end customer experience across the Middle Mile network - Develop deep expertise in processes, defect taxonomy, and the telemetry that makes performance visible - Identify the highest-impact customer experience gaps in Middle Mile & Fulfillment through data analysis - Ruthlessly prioritize based on CPU contribution, customer impact, and operational feasibility - Author PRDs and define product and business requirements - Own the relationship with upstream partners (Middle Mile Tech, First Mile) and downstream partners (Last Mile Tech, ShipTech, Geospatial, Product Experience, Program teams across CXI/DXI, CXI Tech) - Drive initiatives from problem definition through launch: align stakeholders, unblock dependencies, resolve ambiguity, and hold partners accountable to milestones without direct authority - Identify gaps in existing Middle Mile measurement - Create new KPIs and metrics where no adequate measure exists - Partner with BIEs and analytics teams to build the dashboards and telemetry that make defects visible before customers feel them - Own the weekly, monthly, and quarterly business review cadence for your portfolio; interpret trends, present findings, and arrive with a clear recommendation on resource allocation and prioritization - Contribute directly to CPU reduction as it scales to an S-Team-level goal - Establish frameworks that help operational and technical partners balance risk against efficiency - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Experience in Logistics, Distribution or Fulfillment processes Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Austin - 136,000.00 - 184,100.00 USD annually USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually