Lead Digital Product Manager

About this role: Wells Fargo is seeking a Lead Digital Product Manager. Who are we? Customer Interaction Workspace (CIW) is the primary agent engagement platform that brings customer context, interaction controls, workflows, and intelligent assistance into a unified experience. CIW serves as the digital front door for capabilities such as RTAA, enabling AI-driven guidance and automation that reduce agent effort and improve customer outcomes. In this role, you will: This role serves as a senior individual contributor supporting the Real-Time Agent Assist (RTAA) product team. This role partners closely with Product Management, Product Owners, Technology teams, Contact Center Operations, Risk, Compliance, and Change Management to ensure successful delivery and adoption of RTAA capabilities. The position is responsible for driving program execution, managing cross-functional dependencies, coordinating business readiness activities, and improving operational alignment across stakeholders and plays a critical role in turning product direction into executable plans and measurable outcomes. The RTAA Product Manager must have a strong working knowledge of artificial intelligence, including generative AI, conversational AI, machine learning, natural language processing, and agentic workflows. This expertise is essential to: Translate business and agent needs into practical, scalable AI capabilities. Evaluate AI use cases based on value, feasibility, risk, and readiness. Partner effectively with engineering, data science, architecture, risk, and compliance teams. Define product requirements for model performance, accuracy, explain ability, human oversight, and responsible AI. Understand data, integration, and platform dependencies that affect AI outcomes. Establish success measures and continuously improve capabilities using performance insights and user feedback. Clearly communicate AI opportunities, limitations, and tradeoffs to business and technology leaders. Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Advanced program management and execution discipline. Strong cross-functional facilitation skills. Organizational influence without direct authority. Risk and dependency management. Change management and business readiness planning. Executive communication and presentation skills. Ability to connect technical delivery efforts to operational outcomes. Experience navigating complex enterprise organizations. Must be able to work at one of the locations listed on the posting 401 Las Colinas Blvd Irving TX 75039 2800 S. Price Rd. Chandler, AZ 85286 Posting End Date: 24 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.