Lead Technical Program Manager - Trust & Safety

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating both technical and non-technical requirements, dependencies, integration points, resource allocation, and timelines to ensure on-time delivery of end-to-end solutions Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum Collaborate with cross-functional teams including engineering, product, commercialization, operations, and business stakeholders to define program scope, objectives, and deliverables, ensuring alignment with overall business goals Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness Guide multiple feature teams in agile ceremony facilitation including backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives Champion the adoption of agile methodologies, foster a culture of continuous learning and innovation, and support the feature teams in understanding and implementing the agile principles and practices of the organization Organize and facilitate quarterly PI (program increment) planning sessions with all key program stakeholders, baseline a 90-day plan, and track / report status against the plan to ensure status alignment on all key deliverables Monitor trends and report on key agile metrics such as velocity, say/do, churn, burn down charts, time to market, etc and work with Product and Engineering Leads to create plans for driving improvements Assist in the creation and maintenance of project documentation and artifacts using Confluence and JIRA Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization with at least 3 years in a Lead or Senior role Strong hands-on experience working directly with feature teams in agility / scrum master capacity within large-scale, agile environments Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment Strong understanding of agile methodologies and metrics Substantial experience with project management tools and software, including JIRA, Confluence, and Project Solid analytical and problem-solving skills with the ability to interpret data and provide actionable insights Excellent leadership, communication, and stakeholder management skills Strong organizational skills and attention to detail Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field Preferred qualifications, capabilities, and skills PMP (Project Management Professional) or Agile / Scrum (CSM, PSM, SAFe, or equivalent) certification Experience working in a highly-matrixed, complex organization Experience managing commercialized product launches Familiarity with financial services, FinTech, payments, fraud prevention, and AI/ML strategies