Sr Product Manager, AI Platform

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity & About the Team As a Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora's AI capabilities. You'll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence. This role sits at the intersection of platform engineering, applied AI, and product design. You'll partner closely with engineering to build the infrastructure that connects AI agents to applications, manages conversation state and memory, and provides the tools layer that lets agents take meaningful action. Your decisions will determine how AI capabilities scale across Zuora's ecosystem while maintaining enterprise-grade security, auditability, and user control. A critical dimension of this role is cross-organizational leadership. You will interface with application product teams across the entire Zuora suite—Billing, Revenue, Payments, CPQ, and Platform—to enable their AI capabilities and experiences. You'll collaborate across the Product Management organization to ensure a unified, coherent end-to-end user experience. Success requires building strong relationships, establishing shared standards and patterns, and balancing platform consistency with the flexibility teams need to deliver differentiated AI experiences for their domains. * This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby. What You'll Do Own AI Platform Strategy – Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs. Enable AI Across the Zuora Suite – Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities. Provide platform components, patterns, and UX standards that allow teams to build domain-specific experiences while ensuring a coherent end-to-end user experience across the product portfolio. Drive Platform Architecture Decisions – Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities. Build Intelligent User Experiences – Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities. Establish Enterprise Controls – Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls that give enterprise customers confidence in AI-assisted operations. Evolve Platform Capabilities – Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time—including memory, context management, automation, and new interaction paradigms. Lead Rapid Iteration Cycles – Establish product feedback loops combining quantitative analytics (usage instrumentation, in-app feedback tracking) with qualitative customer insights (structured interviews, session replay analysis) to enable frequent AI releases and continuous improvement. Drive Cross-Functional Execution – Collaborate across engineering, design, and product teams to deliver cohesive AI experiences. Lead UX audits to ensure consistent component usage and establish decision frameworks for when custom experiences add value versus complexity. Establish External Thought Leadership – Represent Zuora in customer advisory discussions, industry events, and analyst briefings to position Zuora as a leader in enterprise AI platform innovation. About You 5-8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures—comfortable partnering with engineering on decisions involving WebSocket protocols, agent orchestration, and memory management Proven success with platform products serving multiple internal and external consumers, including experience defining abstractions, establishing governance models, and balancing platform flexibility with product consistency Strong cross-functional collaboration skills with demonstrated ability to influence and align multiple product teams, establish shared standards, and drive adoption of platform capabilities across an organization Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls Data-driven product development approach with experience instrumenting features, analyzing usage patterns, and using feedback loops to drive rapid iteration Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences Bachelor's degree in Computer Science, Engineering, or related technical field Nice to Haves Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar) Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents Background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP) Experience with real-time communication protocols and event-driven architectures Track record of building platforms that serve both internal product teams and external developers Advanced degree in Computer Science, AI/ML, or a related field Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: Collaborate deeply across teams and regions Learn constantly and iterate often Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitm