Sr. Software Development Engineer, AWSBA Service Care Center (SCC)

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? We are building a new organization, AWS Builder Acceleration (AWSBA), focused on reducing toil and increasing building efficiency across AWS builders. Our mission is to accelerate AWS builder teams’ innovation by eliminating friction throughout the software development and operational lifecycle. Through AI based automated solutions and centralized service management, we address fundamental challenges including Keep The Light On (KTLO) service maintenance burden, launch readiness complexities, and recurring operational load. Through continuous collaboration with builder teams to identify emerging challenges, we shape our strategic roadmap to reinvent the development and operational ecosystem. We are seeking an SDE III to help AWSBA simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale. This role requires ownership, leadership, and an ability to create visions and deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Your expertise is deep and broad. You start with the customers (builders) and work backwards to develop a coherent vision for services and tools that support the efficiency, flexibility and scale that builders expect from us. You have built and operated systems that support high-end business complexity and scale with simple and elegant solutions that are highly decoupled. You will join a select team of innovators creating the next generation of AWS builder experiences that will shape the company's future. Key job responsibilities - Imagining, designing, and building new primitives and capabilities using teams of agents and knowledge sources, with significant autonomy. - Learning how to teach and teaching how to learn. Peers, agents, and customers. - Identifying the larger processes in which the primitives you work on are embedded and evaluating the impact of your changes on end-to-end throughput and performance. - Failing openly and quickly, in a way that captures and integrates your learning into rapidly evolving best practice. Unsuccessful experiments advance the state of the art when we learn from them. - Never repeating the same operational task in exactly the same way twice. Repeatable processes get automation, nondeterministic ones get factored into smaller units of work, novel failure modes are studied. Manual grinding spins no flywheels. A day in the life You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and collaborate with team members to simplify the AWS developer experience. You have experience contributing to complex software development initiatives. You’ll strive for simplicity and will demonstrate significant creativity. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually