Security Engineering Manager - Incident Response, AWS CloudOps

We are looking for an experienced security leader to join the CloudOps team. As a security leader, you will own building and managing a team of incident managers and technical leaders, fostering a strong team culture. You and your team will be expected to drive engineering teams to take the right actions in the right time frames to mitigate risks. We're looking for a leader that's highly passionate about the potential of cloud computing and building a high performing incident management team, working closely with our incident responders. Ideally you have a track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. You should know how to prioritize, communicate clearly and compellingly, and understand how to drive a high level of focus and excellence with a strong team. Cloud Incident Management in particular, operates at very large scale and demands high standards, so a passion and discipline around security and delivery is critical. A high level of ownership and accountability is a must. Key job responsibilities - Build and lead a high-performing team of security engineers, focusing on recruitment, development, and retention of top security talent. - Drive operational excellence in incident management processes, establishing and maintaining SLAs, metrics, and quality standards for security response activities. - Partner with service teams and stakeholders across AWS to ensure security issues are properly prioritized and remediated according to risk levels and customer impact. - Develop and implement strategic initiatives to improve security response capabilities, including automation, process improvements, and scaling mechanisms. - Foster a culture of ownership, continuous learning, and psychological safety while maintaining high security standards and operational excellence. - Manage cross-organizational relationships and communication channels to ensure effective escalation paths and resolution of complex security challenges. - Lead the development and implementation of security frameworks and controls that balance risk mitigation with business objectives and builder experience. - Establish and maintain mechanisms for measuring team performance, operational metrics, and security program effectiveness. - Guide architectural decisions and technical strategy for security solutions across multiple organizations and services. - Mentor and develop future security leaders while creating growth opportunities for team members. A day in the life As a Security Manager, your day typically starts with reviewing overnight security incidents and operational metrics during the team's daily standup. You'll spend time in 1:1s with your direct reports, providing guidance on complex security issues and career development. Throughout the day, you'll participate in strategic planning sessions with service teams, review architectural proposals, and work on improving incident response processes. You'll also engage with senior leadership to provide updates on critical security initiatives and handle escalations when necessary. The role requires balancing tactical incident management with long-term strategic planning while ensuring your team maintains high security standards at scale. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - Bachelor's degree in Computer Science, Information Security, or a related field - Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security - Experience in managing and developing teams - Experience in progressive work within a software security team or related operating environment - Experience applying threat modeling or other risk identification techniques or equivalent - information security professional certification (SANS GIAC, CISSP etc.) - Master's degree in Computer Science or a related field - Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques - Experience managing remote team members - Experience communicating results to senior leadership, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan - Experience triaging security risks or vulnerabilities and ensuring that they are properly understood by the business and fixed or mitigated - Experience generating automated metrics to measure service and program effectiveness and consistency Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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