Product Manager, Technical III, External Services, AWS Training and Certification

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you excited about defining a new category of software, AI teammates that help people learn and grow in the flow of their work? Do you want to shape how millions of professionals build skills, earn certifications, and get better at their jobs every day? Do you want direct and immediate impact on the way people and AI learn together? As part of the AWS Training and Certification team, we are building AI learning teammates: agentic systems that don't just answer questions or hand out courses, but work alongside people, notice where they are getting stuck, and turn everyday tasks into moments of learning. Instead of pulling people out of their work to take a class, these teammates bring the right guidance, practice, and credential right into the tools and tasks they already use. This is a new product space where the right experience is still being invented, and we are looking for a product leader who partners deeply with design to define it. As a Senior Product Manager - Technical, External Services, you will partner with design and lead the development of AI learning teammates, owning the product vision, requirements, and roadmap from concept through go-to-market. You will champion the needs of learners and the organizations that train and certify them, and translate ambiguous, open-ended problems into clear product definitions and detailed business requirements documents. You will work hand-in-hand with design, engineering, science, learning scientists, and operational stakeholders to prioritize the roadmap and spearhead the definition of new capabilities. This role sits where product, learning, and design meet. A great learning teammate is built on more than a strong model and solid systems. It depends on trust, on clear interaction patterns, and on how it feels to be coached while you work. You will co-own the end-to-end experience with design. That spans how a teammate joins a team, how it surfaces learning in the flow of work, how it recognizes mastery and guides someone toward certification, and how people stay in control of their own development. The successful candidate must have exceptional problem solving skills, strong business judgment, and demonstrated experience leading cross-functional teams. We are looking for a proven ability to execute both strategically and tactically, and someone who is excited to take on new, ambiguous projects that will be industry defining. This position requires a solid technical background, and the candidate should be customer-focused with a passion for learning, AI, agents, and the future of how skills are built. AWS Training and Certification helps people and organizations build the cloud and AI skills they need to be successful, from foundational learning through role-based certifications recognized across the industry. As a member of this team, you'll support the development and management of AI-powered learning experiences that reach learners worldwide, including the agentic learning teammates that will define the next decade of how people grow their skills. Key job responsibilities - Partner with design to define and own the end-to-end experience for AI learning teammates, from onboarding and interaction patterns to how learning is delivered in the flow of work. - Define product requirements and author business requirements documents that align engineering, design, science, learning scientists, and leadership around a shared vision for each capability. - Own the roadmap for one or more learning teammate product areas, making trade-off decisions across competing priorities, customer commitments, and technical investments. - Represent the product externally with enterprise customers, translating their workforce development and certification needs into product direction and measurable adoption goals. - Drive cross-team alignment to ensure teammate capabilities are composable and reusable across the learning portfolio, partnering with learning science and certification stakeholders to keep in-the-flow experiences grounded in proven learning principles. A day in the life You might start your morning in a design review, working through the interaction model for how a teammate offers a quick coaching moment the instant someone hits a task they haven't done before. By midday, you are reviewing skill-progression and certification-completion metrics and preparing a decision narrative for leadership on a proposed new capability. In the afternoon, you connect with learning scientists and engineering to pressure-test whether an in-the-flow learning experience is effective and feasible this quarter, then close out by refining requirements for the next capability and drafting a narrative that will guide customer-facing conversations. About the team Amazon values inclusive experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, and that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups create a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 5+ years of working as a Technical Product Manager experience - 10+ years of technical (software development, network development, IT, other related) experience - Experience in taking a product from conception & definition phase through engineering design and taking it to market - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) - Experience partnering closely with design (UX/product design) to define and ship customer-facing experiences - Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity - Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs - Experience building AI, machine learning, agentic, or conversational products - Experience building learning, education, training, or certification products, or embedding learning in the flow of work Amazon is an equal oppor