Director, Software Engineering

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary: The Acceptance Solutions Product Development team are the engineers responsible for a portfolio of products that drive diversification of Visa revenue, differentiate our network, and deliver value-added solutions across other rails. This is part of a strategy to increase total merchant value by developing solutions that address complex and emerging needs of both merchants and acquirers. Our mission is to drive the future of payment acceptance, helping our clients navigate digital commerce complexities and address an increasing need for flexibility and agility. The goal of the Visa Acceptance Platform is to be the world’s most open payment platform by delivering market leading, globally relevant, omnichannel acceptance componentry through open, composable, modular APIs delivered with Visa-grade resilience, security, maintenance, and scale. We are seeking a dynamic, hands-on engineering leader to lead teams building secure, high-performing distributed systems for payment acceptance. Our technology stack includes Java, Containers, Kafka, relational databases, Docker, Kubernetes, and modern cloud-native engineering practices. The ideal candidate brings strong software engineering depth, proven people leadership, and the ability to stay close to day-to-day design, code, architecture, delivery, and operational decisions while partnering with architecture, product, security, and operations teams to deliver resilient platforms at scale. This role requires a leader who can balance strategic direction with active hands-on engineering involvement, apply AI/ML and Generative AI to improve engineering productivity and business outcomes, and mentor engineers to grow their technical capabilities and careers. This is an opportunity to lead talented teams while remaining deeply engaged in the technical details that shape secure, scalable payment acceptance. Be a part of our mission to shape the future of secure payments. Essential Functions: Lead the design, implementation, and deployment of secure, reliable, robust, and interoperable payment acceptance products. Remain hands-on with architecture, design reviews, code reviews, technical troubleshooting, production readiness, and critical delivery decisions on a day-to-day basis. Provide engineering leadership to ensure solutions align with platform principles, architecture standards, and Visa-grade availability, resiliency, and operational excellence expectations. Define and execute the technical strategy for payment processing and acceptance platforms in alignment with product vision, business priorities, and long-term platform evolution. Drive delivery of fit-for-purpose products and platform capabilities that improve time-to-market while maintaining security, quality, scalability, and reliability. Apply AI/ML, Generative AI, and automation to improve productivity across the software development lifecycle and enable innovative business and product outcomes. Establish and continuously improve engineering best practices for application development, testing, deployment, observability, monitoring, incident response, and operational readiness. Partner with security, privacy, risk, governance, and compliance teams to ensure products meet applicable policies, standards, regulatory expectations, and customer commitments. Collaborate with product, regional, business, and client-facing stakeholders to translate requirements into high-quality solutions that meet functional and non-functional requirements. Communicate technical strategy, tradeoffs, risks, dependencies, and delivery progress clearly to executive leadership, business partners, and engineering teams. Coach, mentor, and develop engineers and engineering leaders through regular feedback, technical reviews, brown bag sessions, tech talks, and career development conversations. Build and lead high-performing teams by promoting collaboration, constructive debate, accountability, inclusion, and execution excellence consistent with Visa Leadership Principles. Adapt communications and presentations for a wide range of audiences, including updates on strategy, planning, delivery, innovation, organizational effectiveness, and business results. Bring forward new ideas, engineering improvements, and technology recommendations that increase team effectiveness, improve developer productivity, and advance platform capabilities. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Essential Functions: Serve as the hands-on technical lead for Payment Processing Platform across the Visa Acceptance Platform, providing technical direction across architecture, design, implementation, scalability, resiliency, and operational readiness. Design and evolve secure, reliable, and scalable search, indexing, analytics, enrichment, and data-processing capabilities that support high-volume payment acceptance use cases. Provide technical leadership for modern, intuitive, secure, and performant user interfaces that enable search, analytics, reporting, operational insights, and data-driven workflows for internal and external users. Remain actively hands-on with architecture, design reviews, code reviews, proof-of-concepts, performance analysis, debugging, technical troubleshooting, and production-readiness decisions on a day-to-day basis. Set technical direction for event-driven data flows, transaction enrichment, search indexing, analytics pipelines, user-facing dashboards, observability, and operational insights in alignment with product, platform, security, user experience, and business objectives. Lead technical design for event correlation, transaction matching, retry handling, dead-letter queues, replay, idempotency, exactly-once processing considerations, and high-throughput data movement. Partner with application, data, platform, product, security, privacy, risk, governance, and operations teams to deliver solutions that meet functional and non-functional requirements, including security, latency, availability, compliance, and maintainability. Apply AI/ML, Generative AI, automation, and intelligent engineering practices to improve software delivery, search relevance, analytics capabilities, operational insight, developer productivity, and business outcomes. Mentor senior engineers and technical leads through design reviews, architecture discussions, hands-on problem solving, technical deep dives, brown bag sessions, and production troubleshooting. Communicate technical strategy, tradeoffs, risks, dependencies, and recommendations clearly to executive leaders, product partners, architecture forums, and engineering teams. Drive engineering improvements that strengthen reliability, performance, observability, maintainability, developer productivity, and operational excellence across Search and Analytics capabilities. Influence technical strategy across teams without relying on formal reporting authority, using strong engineering judgment, collaboration, credibility, and hands-on technical depth. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work