Senior Data Platform Operations Analyst

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: KEY ACCOUNTABILITIES CUSTOMER Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation Interact with clients to provide quality service/solutions consistent with objectives and client requirements Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business May develop a working relationship with 3rd party vendors as required to fulfill support requirements Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system SHAREHOLDER Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required May monitor the performance of the environment by using meaningful metrics Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization Ensure effective change management discipline is use Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Make effective use of the cost management processes in place in own unit Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Keep current with industry and/or business trends May perform testing according to test plans, monitor and report on results, and work with others on problem resolution As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines EMPLOYEE / TEAM Work effectively as a team, supporting other members of the team in resolving critical service issues Prioritize and manage own workload in order to deliver quality results and meet timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team BREADTH & DEPTH Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution Leads the support of highly complex and/or comprehensive applications/systems and/or business lines Identifies root causes and implements targeted and controlled remediation plans May administer business applications in co-ordination with appropriate stakeholders Reviews, participates and implements procedures Researches industry standards, best practices and new innovations in technology and makes recommendations Generally reports to a Manager or Senior Manager EXPERIENCE & EDUCATION Undergraduate degree or Technical Certificate 5-7 years relevant experience Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe th