Real-Time & Emerging Payments Product Manager

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $97,240 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Product Management Job Description: The Product Group Manager manages and provides strategic guidance to a team of product management professionals in developing and implementing the Bank's products, services and programs including features, benefits and characteristics that meet customer needs. The Product Group Manager also manages a particular product or suite of products supporting in the achievement of a business strategy. This role acts as a source for innovation led through customer insights and creating a better customer and employee experience with a particular product. The role is accountable for business results and product sales, working with Acquisition teams to ensure widget and volume targets are met. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required Leads and manages a team of experts and overall operation of a diverse team/group in an area of moderate product size, complexity or scope, while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for either a single major functional area with a mass or niche product/segment or for more than one functional area for a product/segment suite Ability to present and make recommendations to senior management and executives Provides expertise and advice on distribution issues (i.e. primarily 3rd party channels) for niche/customized products/segments Ensures an integrated approach with other business areas, broader organization, and enterprise as appropriate Coordinates and prioritizes multiple initiatives and manages resource allocation Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB Provides support and contributes to the overall discipline and strategy for respective areas Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business Focus on short to medium-term issues Oversees product teams/groups and ensures the simple and efficient delivery of products and services to the customer Provides vision, leadership and strategic guidance in developing and implementing Bank's products, services and programs including features, benefits and characteristics Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives Develops and manages the product development calendar for the team and oversees the successful and seamless execution of deliverables Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth Manages the product development budget of the team; Determines the optimal allocation of overall budget to ensure objectives can be achieved or exceeded Manages the identification of competitive offerings in the market and their strengths and weaknesses Determines the methodology to quantify market analysis to assess product performance including product lifecycle, quality, technical support, marketing programs and sales support Oversees the creation of product roadmaps to illustrate the vision for the product; Plans product solutions that meet the needs of targeted customers Partners with marketing and various channels to develop programs to move buyers through the buying process Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services Establishes an annual business and expense plan for the product/segment, monitors results to plan Implements and monitors product/segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share) Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place Executes on the annual business plan to deliver results aligned with business strategies Develops and implements products to drive profitable product growth and increased market share through strategic partnerships with internal/external stakeholders, as well as, industry, and customer insights/foresights expertise Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards Ensures effective product policies and processes are established to support business processes align with risk appetite Reviews and approves business and expense plans and tracks success and effectiveness of product development delivery and implementation Ensures all products are in compliance and meet all regulatory requirements Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct Education & Experience: Undergraduate degree or product management certificate and/or 7+ years relevant experience Previous Product experience Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence Knowledge of current and emerging competitor and market trends Ability to lead, plan, implement and evaluate program/project