Sr Manager, Software Engineering

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We’re looking for a Senior Engineering Manager to help shape the future of Commerce at Venmo. Millions of people already use Venmo to pay businesses, whether they’re paying a local business in the Venmo app or using Pay with Venmo at checkout. And we believe there’s a much bigger opportunity ahead. Job Description: Essential Responsibilities: Manages multiple projects through direct reports and may directly manage individual software development projects. Ensures project delivery through supervision of costs, methods, and staffing Sets operational targets that impact their group and drives operational rigor around engineering KPIs such as unit test coverage, uptime/resiliency targets, execution velocity Responsible for the delivery of projects and continuous improvement that impact up to three domains Leads the effort in resolving highly complex or unique technical situations that impact business success or addresses future concepts, products, or technologies Creates the roadmap for multiple scrum teams. Responsible for turning a high-level operational strategy into a well-defined resourcing plan Demonstrates perseverance in pursuing difficult, complex, or ambiguous goals or problems, applying advanced analytical thought and judgment. Collaborates with direct team, managers in org, stakeholders, managers in other orgs and business stakeholders Minimum Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Experience leading others Additional Responsibilities & Preferred Qualifications : Venmo has always made payments between people simple and social. We want to bring more of that experience to commerce, making it easier for customers to discover and pay businesses they care about, and giving merchants better ways to reach and engage Venmo customers. You’ll own engineering for a big part of that experience. You’ll partner closely with Product and Design to define what we build, set the technical direction with your engineering team, and turn ideas into products that operate at Venmo scale. This isn’t a role where everything is already mapped out. We have clear business goals and a strong foundation, but there are still important product and technical questions to answer. We’re looking for someone who is comfortable with that ambiguity and wants to help chart the course. What You’ll Do Lead and develop an engineering team responsible for building and scaling Venmo Commerce products used by millions of customers and businesses Partner closely with Product, Design, Analytics, and business teams to identify customer problems, shape the roadmap, and turn ideas into products Own the technical direction for your area, working with senior engineers and architects to make decisions that balance speed, simplicity, reliability, and long-term scale Build a strong team through hiring, coaching, regular feedback, career development, and thoughtful organizational design Give engineers clear ownership and the context and autonomy to make good decisions Drive execution across complex initiatives, identify risks early, and help the team navigate dependencies and changing priorities Maintain a high bar for engineering quality, reliability, security, and operational excellence Make thoughtful trade-offs when there isn’t an obvious answer and communicate those decisions clearly Work across Venmo and PayPal when solving problems that span products, platforms, or organizations Build a culture where people challenge assumptions, learn quickly, take ownership, and care deeply about the customer experience Help the team use AI effectively in how we build software, from development and testing to debugging and operations, while applying good judgment about where AI adds value and where it doesn’t What We’re Looking For Significant experience leading software engineering teams and delivering complex products at scale A track record of building, developing, and retaining strong engineering teams Strong technical judgment. You don’t need to be writing code every day, but you should be able to go deep when needed, ask the right questions, and guide teams through difficult architecture and engineering decisions Experience building large-scale distributed systems and familiarity with modern mobile, web, and backend architectures Experience taking products or major capabilities from idea through launch, iteration, and scale Strong product instincts and a customer-first mindset. You think about the problem we’re solving before the technology we’re using to solve it AI fluency and hands-on experience using modern AI tools in software development. You understand their strengths and limitations and can help a team adopt them thoughtfully to improve engineering velocity and quality Comfort operating in ambiguity, bringing structure to complex problems, and adjusting as customer and business priorities evolve Strong cross-functional leadership skills and the ability to build trust with Product, Design, business, and engineering partners Clear communication and the ability to explain complex technical decisions to different audiences A consistent track record of delivering on commitments without sacrificing engineering quality or the health of the team Nice to Have Experience with payments, fintech, or other highly available financial systems Experience building consumer products at significant scale Background in commerce, marketplaces, social products, or platform businesses Experience building products or tools for merchants and small businesses Experience working in both fast-moving and large-scale engineering environments Experience leading teams across multiple locations or time zones Subsidiary: PayPal Travel Percent: 0 - The