Senior Technical Program Manager - Ecosystem

Senior Technical Program Manager - Ecosystem Description - Job Summary This role is critical to the success of the WXP-Print portfolio, serving as the primary execution leader responsible for driving delivery across a complex ecosystem of platform capabilities, business applications, shared services, engineering teams, and partner organizations. The role translates approved business priorities into executable delivery plans by driving planning, dependency management, risk mitigation, release readiness, and cross-functional alignment across multiple products, technologies, and organizations. Programs typically span multiple products, technologies, and organizations, often involving 10+ teams across cloud services, enterprise software, data, security, operations, and firmware domains. Requires strong leadership, communication, technical breadth, and business acumen to navigate cross-organizational dependencies, align stakeholders, and drive predictable, high-quality delivery. Partners closely with Product Management, Engineering, Architecture, Customer Success, Support, and Operations teams to facilitate requirements clarification, execution planning, dependency management, and prioritization discussions. The individual provides data-driven analysis, delivery options, risk assessments, capacity considerations, and trade-off recommendations that enable Product Management and business stakeholders to make informed roadmap, investment, and prioritization decisions. Responsible for ensuring execution aligns with approved product priorities and business outcomes while maintaining delivery commitments. The role owns end-to-end program execution, including planning, dependency management, risk mitigation, issue resolution, release readiness, stakeholder communication, and escalation management for highly visible and business-critical initiatives. In addition, the role drives continuous improvement of execution practices through standardized processes, modern tools, automation, and AI-enabled capabilities that improve visibility, predictability, quality, and delivery outcomes. Responsibilities Technical Program Leadership Lead execution of complex, multi-team technical programs spanning multiple products, services, platforms, and organizations. Drive cross-organizational dependency management across engineering, product management, platform, architecture, security, operations, firmware, and external partner teams. Develop detailed execution plans, milestones, resource assumptions, release plans, and delivery commitments. Lead release planning and readiness activities across development, validation, deployment, operations, support, and post-release activities. Facilitate execution reviews, issue resolution, and technical trade-off discussions to maintain delivery commitments. Own program status, delivery health, risks, issues, and mitigation strategies. Proactively identify technical, architectural, operational, and organizational risks and drive resolution plans. Track execution across releases, features, defects, dependencies, testing, and readiness activities to ensure delivery completeness and quality. Communicate progress, risks, key decisions, and delivery status to stakeholders and leadership. Consolidate technical input from Engineering, Architecture, Quality, Security, and Operations teams to provide clear visibility into implementation effort, technical complexity, dependencies, risks, resource constraints, and delivery timelines, enabling informed business and product decisions. Drive continuous improvement of program execution practices and delivery effectiveness. Business & Execution Alignment Partner with Product Management, Architects, and Engineering teams to refine requirements, clarify scope, and ensure initiatives are execution-ready. Translate approved business priorities into executable workstreams, milestones, release plans, resource needs, and delivery strategies. Support prioritization and trade-off discussions by providing technical feasibility assessments, execution impact analysis, delivery recommendations, and alternative implementation approaches. Drive alignment across product, engineering, support, security, and operations teams to ensure successful execution. Assist in refining PRDs, user journeys, epics, features, acceptance criteria, MVP definitions, and phased delivery strategies to support engineering execution. Leadership & Organizational Effectiveness Influence outcomes across organizations without direct authority. Improve planning processes, governance, and execution transparency. Mentor program managers and contribute to program management best practices. Drive adoption of automation, AI-enabled workflows, and continuous improvement practices. Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Information Technology, Engineering, Business Management, or a related discipline, or equivalent experience. Typically 7-10 years of experience supporting or leading complex technical programs, preferably in cloud, platform, SaaS, enterprise software, or device management environments. Proven experience leading cross-functional initiatives across multiple organizations and engineering teams. Experience working in Agile software development environments. Experience partnering closely with Product Managers, Architects, and Engineering leaders to convert business requirements into executable delivery plans. Experience supporting customer-facing initiatives and working with Customer Success, Support, Sales, or Operations organizations. Experience balancing customer commitments, delivery schedules, technical constraints, resource capacity, and organizational priorities. Experience driving large-scale delivery efforts involving multiple stakeholders and competing priorities. Preferred Certifications Program Management Professional (PMP) PMI Agile Certified Practitioner (PMI-ACP) SAFe Product Owner/Product Manager (POPM) SAFe Lean Portfolio Management (LPM) Certified Scrum Product Owner (CSPO) Knowledge & Skills Program & Delivery Leadership Technical Program Management Agile Methodology Portfolio Planning Dependency Management Risk Management Release Management Change Management Project Planning Milestone Management Continuous Improvement Scrum and Kanban Jira and Agile Delivery Tools Product & Business Acumen Requirements Management PRD Review and Development Business Case Analysis Roadmap Planning Support Prioritization Frameworks Trade-off Analysis Customer Journey Analysis Customer Feedback Analysis Data-Driven Decision Making Portfolio Governance Business Process Analysis Operational Readiness Planning Technical Skills Enterprise Software Cloud Platforms SaaS Solutions API-Based Systems Data Services Platform Technologies Systems Integration Software Development Lifecycle Leadership & Customer Skills Customer Centricity Executive Communication Stakeholder Management Strategic Thinking Influence Without Authority Problem Solving Negotiation Conflict Resolution Organizational Leadership Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Collaboration Business Acumen Strategic Thinking Impact & Scope Impacts multiple products, platforms, and strategic initiatives by leading cross-functional execution efforts and influencing delivery decisions for highly visible programs. Drives alignment across Product Management, Engineering, Architecture, Support, Operations, and Leadership teams. Directly impacts delivery predictability, customer readiness, operational outcomes, and business commitments. Shapes how initiatives are executed by improving planning quality, risk management, execution discipline, and organizational alignment. Complexity Works on highly complex initiatives where success requires balancing customer needs, business priorities, technical constraints, architectural direction, organizational dependencies, resource capacity, a