Staff Full-Stack Engineer (Message Delivery & Dispatch)

Staff Full-Stack Engineer (Message Delivery & Dispatch) As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Staff Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while delivering strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring engineers and actively recruiting to keep building our community. Staff Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other materials to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. What You’ll Do: Architect at Scale: Own the end-to-end architecture for delivery across all our properties (site, emails, SMS, push notifications, messages, AdTech ecosystems, and inbound channels) enabled by AI. You will ensure a well-managed, highly resilient architecture capable of handling billions of messages a month with zero downtime. Governance & Compliance Stewardship: Serve as the primary technical authority on email governance and evolving regulatory standards, including UDAAP and state-specific regulations such as the FCCPA. Because dispatch is the last mile delivery before reaching customers, you will design and enforce safety protocols to protect the brand, LOBs, and customers, ensuring all communications adhere to enterprise compliance and risk frameworks. You will bring a cyber-security perspective to the delivery architecture. Drive Message Delivery Platform Convergence: Lead the technical strategy to modernize legacy messaging systems into a unified Enterprise Message Delivery platform. Drive the initiative to migrate off legacy systems, architect vendor-agnostic 'Built and Bought' solutions, and scale the orchestration layer to handle enterprise-scale traffic, AdTech pipeline integration, and B2B2C partner messaging (dealer-to-customer). Build Automations: Implement automations across various workflows to avoid expensive migrations and establish engineering standards. Vendor strategy: Help drive decision making around vendor strategy for build vs. buy. Cross-Functional Leadership & Mentorship: Act as the technical leader for engineering teams (Message Delivery, Orchestration, Integration) in the dispatch domain. Help Senior and Lead ICs and other developers grow by providing them with ample scope and guiding them through complex technical challenges in a highly regulated, high-availability environment. Stay current with industry trends and bring best practices and recommendations to drive innovation. Data Product Competency & Observability: Drive a data-first approach to platform health by treating delivery metrics as a first-class product. You will architect robust telemetry and analytics pipelines that enable real-time observability, predictive performance tuning, and data-driven optimization of delivery pathways, ensuring high-fidelity insights that directly improve operational efficiency and customer experience Basic Qualifications: At least 7 years of experience in software engineering and solution architecture At least 7 years of experience in Enterprise architecture and design patterns At least 2 years of experience of deploying and delivering platforms within cloud environments At least 1 year of hands-on experience with LLM systems, including RAG or embeddings, prompt or plan tooling, and model governance. Preferred Qualifications: Master’s Degree in Computer Science or Software Engineering 10+ years of experience in all of the following: Software engineering and solution architecture Enterprise architecture and design patterns Web technologies (JavaScript, TypeScript and SPA frameworks) Designing and building distributed HPC and ML systems Cloud computing (AWS, Microsoft Azure, Google Cloud) Data architecture 10+ years of professional experience coding in commonly used languages like Go, Java, JavaScript/Typescript, Python, Rust, C#, Scala 8+ years of experience with database and database management systems 10+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support 5+ years of experience with public cloud platforms (AWS, GCP, Azure), cloud-based productivity tools, or virtualization technologies 10+ years of experience with Networking protocols and integration with third party distributed systems 5+ years of experience mentoring senior engineers and driving professional development within technical teams 2+ years of experience leading cross-domain architectural reviews and establishing coding and design standards Expertise in the strategic application of agentic AI coding tools to solve systemic development challenges Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $269,100 - $307,200 for Staff Full-stack Engineer New York, NY: $293,600 - $335,100 for Staff Full-stack Engineer Richmond, VA: $244,700 - $279,200 for Staff Full-stack Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local law