Product Manager

As a Platform Product Manager on the Digital Workflows (ServiceNOW) team, you define the vision, strategy, and multi-year roadmap for workflow platform capabilities and services. You'll partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. You own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization. Job responsibilities Define and drive a multi-year roadmap for enterprise identity platform capabilities and services Translate strategic vision into clear product requirements, user stories, and prioritized backlogs Lead discovery to understand customer and business needs and validate product direction Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs) Establish platform standards, integration patterns, onboarding processes, and operating models Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys Drive adoption of platform capabilities across channels and experiences and support enablement as needed Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership Where required construct detailed implementation plans Required qualifications, capabilities, and skills Applied advanced experience or equivalent of product management experience or equivalent experience in technology or product delivery Demonstrated success launching and scaling technology products, platform capabilities, or major features Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns Ability to design for enterprise-scale reuse and capability-based delivery Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity Excellent stakeholder management skills with ability to influence across a matrixed organization Strong written and verbal communication skills, including executive-level storytelling and presentations Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment Bachelor’s degree Use of AI capabilities Preferred qualifications, capabilities, and skills ServiceNOW experience or similar workflow technologies Implementation of AI capabilities Platform product management experience within banking, financial services, financial technology, or another regulated industry Experience evaluating third-party technology solutions, including build-versus-buy decisions Experience managing vendor relationships Advanced degree and/or relevant certifications