Principal Technical Program Manager

The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers who work collaboratively with vendors and internal teams to ensure the successful execution of complex data center infrastructure and network projects. They bring a wealth of expertise in project management and technical acumen, ensuring that our data center infrastructure delivery meet the highest standards of quality, efficiency, and sustainability. This team plays a crucial role in supporting Oracle Cloud Infrastructure's data needs and driving our growth and success. In this role, you will be part of the New Region & Mult-cloud delivery TPM team within the Data Center Delivery organization and own the end-to-end execution of various data center infrastructure projects Your ability to anticipate and mitigate risks to data center delivery will be crucial in maintaining project timelines. This is a high-impact role that will lead, drive, and ensure the successful delivery of critical data center infrastructure builds in our roadmap. The role comes with a high degree of personal accountability and autonomy and will require effective engagement across various stakeholders including design, engineering, operations, supply chain, outside vendors and network delivery. Key Responsibilities As an E2E TPM, here are some of the major responsibilities: Own end-to-end delivery of multiple data center infrastructure projects concurrently. Risk Management: Identify potential risks and develop mitigation strategies to minimize impact on project timelines and costs. Project Management: Oversee all phases of build, ensuring they are completed on time, within budget, and to the required quality standards. Project Planning: Develop and implement long-term strategies aimed at reducing complexity and increasing speed of delivery for data center infrastructure projects. Stakeholder Communication: Maintain clear and effective communication with internal and external stakeholders, providing regular updates on project status and addressing any concerns. Technical Management and Execution - Technical Management: – Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources. – Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements. – Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution. – Forecasts program demands and resourcing to identify risks and ensure that goals are achievable. – Leads the development and implementation of evolving processes to ensure that organizational SLAs are met. Technical Management and Execution - Technical Strategy and Execution: – Utilizes technical knowledge to identify, track, and manage program dependencies and risks. – Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution. – Supports planning by identifying dependencies and risks. – Develops delivery standards and guidelines in alignment with Oracle best practices. – Identifies and quantifies opportunities for process automations and advocates for prioritization. – Contributes to incident management efforts and identifies opportunities to improve processes, as applicable. Program Oversight - Strategy and Decision-Making: – Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership. – Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals. – Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality). – Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems. Program Oversight - Program and Operations Management: – Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business. – Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows. – Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues. – Ensures attention to detail in program management from planning to execution and reporting. – Leads regular program status meetings and keeps teams and leadership informed. – Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets. – Ensures ownership and accountability for forecasting program demands, funding, and resourcing. – Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes. Program Oversight - Risk Management: – Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. – Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies. – Manages critical issues while making trade-offs between business needs and technical constraints. – Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption. Process Efficiency - Process Optimization: – Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes. – Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems. – Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals. Process Efficiency - Continuous Improvement: – Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. – Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies. – Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability. – Iterates processes based on feedback and KPIs, analyzing results through retrospectives. – Defines requirements and configurations of existing and new development tools, where applicable. Collaboration and Program Leadership - Cross Functional Collaboration: – Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals. – Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency. – Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making. – Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution. Collaboration and Program Leadership - Program Leadership: – Leads programs to continuously improve organizational efficiency. – Provides technical direction and mentorship to cross-functional teams. – Influences and guides change at all levels of the group from initiation through delivery. – Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing c