AI Capacity Planner - Technical Program Manager II

Overview Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive, and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. Microsoft Cloud Planning (MCP) is the central planning function within CSCP focused on forecasting, demand planning, and supply planning for all Microsoft Cloud services and associated hardware, directly impacting the success of Microsoft's cloud business. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #CSCP #CSCPJobs Responsibilities Balance supply and demand constraints through the execution horizon, working cross-functionally with data center, engineering, and supply planning/sourcing teams. Optimize plans with technical efficiencies or constraints to meet demand. Develop business acumen in cloud supply chain, AI, and GPU leveraging technical expertise. Create and maintain the AI-related demand plan in the system. Leverage technical knowledge on hardware and deployment readiness. Coordinate with technical teams to understand constraints impacting commitments. Perform pre-checks to ensure all prerequisites are completed for seamless execution. Collaborate to gather remaining prerequisites and de-risk demand plans. Identify complex technical opportunities and gaps, providing solutions with product and engineering teams. Execute changes to demand plans amid shifting business priorities. Define metrics to detect risks, leveraging data for informed decisions. Support S&OE transformation initiatives across cloud supply chain. Collaborate with hardware/software engineering to design solutions for critical challenges. Create and manage key performance indicators (KPIs) and objectives/key results (OKRs). Program manage large-scale, technical cross-organization meetings, ensuring readiness and follow-ups. Qualifications Minimum Qualifications: Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science, Engineering, Supply Chain, Information Technology (IT), Business, Operations, Finance, Accounting, Data Science, or related field. 5+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply/forecasting), OR equivalent experience. 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Cloud industry experience in infrastructure, data science, and/or channel management. Proven track record in program management and process improvement. End-to-end supply chain experience across various capabilities including planning, sourcing, making, and delivering. Continuous improvement mindset with the ability to synthesize information and draw conclusions. Lean background with certifications like yellow, green, or black belt. Experience building PowerBIs and/or AI Agents and integrating them into processes. Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.