The role
From Grafana Labs's own posting.
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada.
The Opportunity:
We build Tempo , the open-source distributed tracing backend behind Grafana Cloud Traces and Grafana Enterprise Traces (GET). Tempo makes it easy to search traces, generate metrics from spans, and connect tracing data with logs, metrics, and profiles across the Grafana stack.
2026 is an inflection point for Tempo. After a major architectural upgrade and the launch of TraceQL metrics, we are shifting from foundational work to product and operational excellence, and evolving Tempo from a SaaS database into a platform that powers Grafana’s next generation of observability products (App Observability, Asserts, Traces Drilldown, and AI-driven assistants).
Over the next year, you will help us:
Make Grafana Cloud Traces “just work” for customers by eliminating rough edges, confusing limits, and hidden failure modes.
Achieve operational excellence at scale as we grow from close to 50 cells today into triple digits this year, with autoscaling, parameterized rollouts, and aggressive toil reduction.
Evolve Tempo into a platform enabler: higher-density APIs, trace aggregation, TraceQL metrics math, and machine/LLM-friendly interfaces that downstream products and agents can build on.
Push performance further: faster query latency at hundreds of MB/s ingestion and performant 30-day query ranges to match competitors.
Prepare Tempo for an agent-driven world: larger, burstier, higher-cardinality workloads, and new categories of AI-powered workflows, such as assistant-driven triage and “why is this slow?”- style investigations.
What You’ll Be Doing:
As a Staff Engineer on Tempo, you will set technical direction on the hardest problems in our roadmap and raise the bar across the team.
Lead multi-quarter technical initiatives from problem framing through rollout, e.g., trace aggregation APIs, Limitless Tempo, autoscaling cells and customer limits, or query engine improvements.
Own the architecture of core Tempo components: ingestion, storage, query, and metrics generation. Drive design reviews, make sharp trade-offs on performance, cost, and complexity, and document the “why” for the team.
Design APIs for humans and agents. Shape the next generation of Tempo’s interfaces (structured, deterministic, discoverable) so that Act 3 products, LLM-driven assistants, and external integrators can build on Tempo reliably.
Drive operational excellence. Own outcomes against concrete SLOs (P99 write latency, incident recurrence, TCO per ingested GB) and push the team toward Zero Ops through automation, parameterized rollouts, and actionable alerts.
Partner with Product and sibling teams. Work closely with PMs and with App Observability, Asserts, Drilldown, and Grafana Assistant teams to understand how Tempo gets consumed and to ship what unblocks them.
Mentor engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team smarter than you found it.
Participate in on-call for the services you help build, and be a force multiplier in incident response and post-incident learning.
Contribute to open source. Tempo is OSS. You will engage the community, review external contributions, and help steer the project in the open.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
Example problems you could work on
These are the kinds of projects landing in 2026. Any one of them is a Staff-sized problem:
Trace aggregation and higher-density APIs: extend TraceQL metrics, design LLM-friendly response types, and make Tempo a first-class data source for Grafana’s AI assistant.
Autoscaling end to end: customer limits and Tempo cells, with hysteresis, predictive scaling for spikes, and safe scale-down.
Agent-scale ingestion and query: guardrails for bursty, high-cardinality, agent-generated workloads.
Query performance: new data formats, smarter query pipelines, targeted optimizations for common Drilldown and Traces workflows, and 30-day query ranges.
Rollouts and multi-cell operations: parameterized rollouts, push-button deploys, and the tooling to grow safely into triple-digit cell counts without a proportional increase in alert noise.
Limits and self-service: drive customer-facing configuration and observability so escalations trend toward zero.
What Makes You a Great Fit:
Technical leadership. A track record of leading complex, multi-quarter initiatives that spanned design, delivery, and operations, and made the teams around you better.
Deep systems experience. Substantial hands-on experience building and operating distributed data systems in production: ingestion pipelines, storage engines, query execution, or similar.
Strong software craftsmanship. You write clean, robust, performant software that others can maintain, and you know when to optimize vs. when to ship.
Strong Go, or a path to it. We write Tempo in Go. Deep experience in other systems languages (Rust, C, C++) translates well.
Operational mindset. You’ve owned production services, carried a pager, reduced toil, and treated SLOs as a product feature, not a chore.
Customer focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate.
Leadership through writing and collaboration. You lead through design docs, reviews, and shipped code, not hierarchy. You communicate clearly in a fully remote, asynchronous environment.
Bonus Points For:
Experience with tracing, OpenTelemetry, or large-scale observability systems.
Experience designing query languages, SQL/TraceQL-like engines, or APIs intended to be consumed programmatically (by services or agents).
Experience with columnar storage formats (e.g., Parquet) or purpose-built on-disk formats for analytical workloads.
Experience operating multi-tenant, multi-cell SaaS infrastructure at scale on Kubernetes.
Experience building for AI/LLM consumers: structured APIs, metadata/discovery endpoints, deterministic outputs, evaluation harnesses.
Open-source contribution or maintainership, and comfort engaging a community in the open.
Experience as an on-call user of Gr