Software Development Engineer, AFX - Core Experiences

Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“Cloud Computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform. Developers all over the world rely on our storage, compute, and virtualized services. Our success depends on our world-class selling and field teams, and these teams rely on the AFX (AWS Field Experiences) Core Experiences team to power their activities. We’re handling massive scale, providing data that drives the AWS business internally, and delivering products and services to help our Amazon Web Service selling teams, marketing groups, and customers. We’re looking for a Software Development Engineer to design and deliver solutions making it simpler for our field team to manage, maintain and operate at scale – we should provide products and solutions that help give our talented selling and marketing teams “superpowers” that let them focus on the customer and helping them drive their business. As a Software Development Engineer in the AFX Core Experiences team, you’ll have a unique opportunity to shape the development of our services and positively affect our customers through our talented field team. You’ll be chartered with creating and operating services that collect and store metrics at internet scale, deliver critical capabilities to the field and embed operational knowledge and encode best practices into everything we do. In addition, as part of the broader AWS organization, you will have the opportunity to influence the broader cloud strategy for Amazon. Key job responsibilities Design, develop, and operate scalable software and AI-powered agent services that help AWS sellers and partners work more effectively. Own features end-to-end — from design through implementation, code review, deployment, and operational support. Build and integrate agentic tooling and services (e.g. LLM-backed agents, MCP integrations, orchestration workflows) on top of Salesforce and internal AWS data sources. Collaborate with product managers, senior engineers, and partner teams to turn ambiguous requirements into robust, maintainable solutions. Write clean, well-tested code, participate actively in code reviews, and uphold high engineering and operational-excellence standards. Troubleshoot production issues, participate in on-call, and drive improvements to reliability, latency, and cost. Contribute to architectural decisions, help pay down technical debt, and adopt AI-augmented development practices to raise team velocity. Mentor junior engineers, share knowledge, and continuously raise the bar on quality and customer impact. A day in the life You'll start the day diving into building and integrating AI agent services and tooling used by AWS sellers and partners. You'll have team standup. You'll write and review code, pair with teammates to unblock work, and collaborate with product and partner teams to refine requirements. Expect a mix of hands-on coding, design discussions on agent orchestration and data integration, and operational ownership of the services you build. You'll work alongside engineers who invest in your growth, tackle ambiguous problems in a fast-moving AI space, and ship solutions that scale across the sales organization. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience working with customers with a passion for delivering exceptional service, or experience using strong customer service, communication, and interpersonal skills - Experience with AWS platforms, services, and design patterns - Experience mentoring or training the engineering community on complex technical issues - Meets/exceeds Amazon’s leadership principles requirements for this role Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Ama