Principal Product Manager - Technical, End User Experience, Amazon WorkSpaces

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. We are looking for a Principal Product Manager to own End-User Experience across the Agentic WorkSpaces portfolio. The Agentic WorkSpaces organization envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. This vision is realized through the agentic WorkSpace — a secure, managed environment purpose-built for human-AI collaboration at enterprise scale, where people and AI agents work side by side to deliver results neither could achieve alone. This is a strategic, portfolio-level role focused on defining how people and AI agents experience, interact with, and derive value from our products. You will establish the end-user experience strategy, principles, and measurable bar across a set of products that span today's human-centered virtual desktop experiences, emerging in-product agentic assistance, and future fully agentic workloads. You will define the experience paradigms for agentic WorkSpaces across the full spectrum of use cases: human workloads, in-app agents that assist people in completing work, and headless or autonomous agentic workloads that operate on behalf of users or businesses. You will ensure that agentic interfaces are cohesive across the portfolio, that product teams are building from a common set of tenets and guidelines, and that the human experience becomes richer and simpler as AI capabilities expand rather than more fragmented or complex. Key job responsibilities In this role, you will develop a deep understanding of our end-user personas, their work patterns, and the industry contexts in which they operate. You will clarify how the needs of a call center agent differ from those of an engineer, how a financial advisor's workflow differs from a contractor's, and how autonomous AI agents introduce entirely new experience requirements. You will identify the patterns that cut across personas and industries, distinguish them from requirements that are truly unique, and translate those insights into product direction that individual teams can adopt and execute. You will partner closely with engineering, design, product, go-to-market, and product marketing to shape roadmaps, influence product decisions, and ensure that end-user experience is treated as a strategic differentiator across the organization. You will also own the KPIs that define whether we are delivering a world-class end-user experience. You will establish the right measures of usability, adoption, productivity, agent effectiveness, user trust, task completion, and business value. You will identify where our products fall short, raise the bar across teams, and drive the changes needed to close those gaps. The ideal candidate is both strategic and deeply customer obsessed. They are curious about how people work, how AI agents will change work, and how enterprise products must evolve as human and agentic workflows converge. They can move comfortably from customer conversations to product principles, from ambiguous future-state thinking to near-term execution, and from portfolio-level strategy to the details that determine whether a product feels intuitive, trustworthy, and indispensable. This is an opportunity to define the end-user experience for a new category of enterprise product: one where humans and AI agents collaborate securely at scale. The person in this role will help shape not just individual features, but the experience model, product bar, and operating principles that guide Agentic WorkSpaces as the portfolio evolves. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 7+ years of working as a Technical Product Manager experience - 5+ years of technical (software development, network development, IT, other related) experience - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) - Experience working directly with engineering teams - Experience in project or program management Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually