Product Manager II - AMZ22673.4

Employer: Amazon.com Services LLC Position: Product Manager II - AMZ22673.4 Location: Austin, TX Multiple Positions Available: 1) Define and own the worldwide product vision, strategy, and multi-year roadmap for Business Prime retention and churn reduction; establish KPIs and goals centered on improving member retention across global markets. 2) Own risk messaging and targeted retention intervention strategy across multiple onsite and outbound channels globally; synthesize customer research and voice of customer insights to define go-to-market approach and validate product decisions through experimentation. 3) Own cancellation and membership life cycle journeys; design and test in-product messaging and experiences that reduce involuntary and voluntary member loss across global markets. 4) Collaborate cross-functionally with Product, UX, Engineering, Marketing, Legal, Finance, and Sates teams to author requirement documents, prioritize initiatives, align stakeholders on tradeoffs, and drive launch readiness for retention initiatives across global markets. 5) Partner with Sates to develop and execute churn prevention strategies for high-value and enterprise customers globally; own Sales enablement strategy including playbooks and success metrics for Sales-led retention programs. 6) Own retention and churn metrics across the member lifecycle; conduct deep dives using SQL and apply data-driven decision making to identify churn reduction opportunities and present findings to senior leadership. 7) Lead adoption of existing Amazon Prime technology infrastructure to scale Business Prime retention capabilities, reduce duplicative engineering efforts, and streamline churn risk operations worldwide. 8) Partner with Science and data teams to define product requirements for generating predictive churn risk signals to enable proactive intervention and churn prevention. (40 hours / week, 8:00am-5:00pm, Salary Range $135616 - $160000) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000 Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field; and 3 years of experience in product management, program management, or a related occupation. The experience must include: 1. Working in a technical environment with a broad, cross functional team; 2. Analyzing complex, large-scale data sets and making decisions based on data; 3. Gathering requirements across diverse areas and users; 4. Leading and supporting validation and verification of product features; and 5. Utilizing MS SQL and Tableau to build dashboards. #0000 All applicants must meet all the above listed requirements. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.