Software Development Manager, Network Capacity Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of the world's largest and most advanced cloud network. The Network Lifecycle Management (NLM) organization builds the software that underpins the entire lifecycle of this network — from initial capacity planning and hardware deployment, to decommissioning and replacement. We tackle engineering challenges at a scale few organizations ever encounter: Automating the deployment of thousands of network devices across 30+ geographic regions, orchestrating real-time configuration changes without customer impact, and building intelligent systems that predict and respond to demand before it materializes. Our work is critical — when we get it right, hundreds of millions of active customers and millions of developers around the world experience the seamless, reliable connectivity they expect from AWS. We are looking for an experienced Software Development Manager to lead a team of engineers within AWS Network Lifecycle Management. You will own the end-to-end delivery of software systems that automate the management and reservation of network resources across all AWS networks. These services are vital to the efficient planning and delivery of new network capacity, supporting the unprecedented growth in demand from both traditional and AI/ML workloads. You will lead a team of highly motivated software developers who thrive on solving complex problems with innovative solutions. You'll collaborate across AWS to deliver the highest standards for reliability and efficiency while scaling to meet customer demand at the lowest possible cost. And you'll be part of an inclusive culture that welcomes bold ideas and empowers you to own them to completion. If you thrive in ambiguity, are motivated by massive scale, and want to build software that keeps the backbone of the cloud running — this is your team. Key job responsibilities Team Leadership & People Management • Lead, mentor, and grow a team of software development engineers across multiple experience levels. • Foster a culture of ownership, customer obsession, and engineering excellence aligned with Amazon’s Leadership Principles. • Recruit top-tier talent; build a diverse and inclusive team that reflects the global nature of our customer base. Software Delivery & Technical Execution • Own the delivery of large-scale, high-availability software systems that manage network resource inventories, handle reservations and interface with relevant device lifecycle operations • Drive technical design reviews and ensure architectural decisions balance long-term maintainability with short-term delivery velocity. • Set and track meaningful engineering metrics; use data to continuously improve team velocity and quality. Operational Excellence • Maintain a relentless focus on system reliability; own operational dashboards, alarms, on-call rotations, and runbooks. • Drive root-cause analysis (COE) for operational events and implement systemic improvements to prevent recurrence. • Champion automation to eliminate toil and reduce manual intervention across the network lifecycle. Strategic Planning & Roadmap • Define the 1–3 year technical roadmap for your area in partnership with principal engineers and senior leadership. • Translate business and infrastructure requirements into well-prioritized engineering backlogs. • Identify opportunities to innovate — leverage machine learning, advanced analytics, and modern cloud-native architectures to improve network lifecycle automation. Cross-functional Collaboration • Partner closely with stakeholder teams including Network Engineering, Supply Chain and Operations teams to deliver integrated solutions. • Communicate effectively with senior leadership and stakeholders; provide clear status updates, risk assessments, and proposals. • Influence technical direction across organizational boundaries through written documents (PRFAQs, design documents, narratives). About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Have more questions? Talk to us! We'll be happy to setup an info call to give you more context and details about the job. - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience in leading the definition and development of multi tier web services - Experience partnering with product and program management teams - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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