Systems Engineer - Controls Fleet, Data Center Capacity Delivery, Controls Fleet

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Are you experienced in building and managing Windows systems, with a passion for maintaining highly-available IT infrastructure and services at a massive scale? The Controls Fleet team is responsible for supporting some of Amazon's most critical infrastructure services. As part of Amazon Web Services, we power the infrastructure behind the world's premier e-commerce and cloud computing environments. To meet the growing demand for AWS services worldwide, we seek exceptionally motivated individuals driven by learning and innovation. We are looking for a passionate and motivated Windows Engineer to join our team of Systems Engineers. By joining us, you'll become part of a world-class team in a dynamic environment with the entrepreneurial spirit of a start-up. This is an opportunity to operate and engineer systems on a massive scale, gaining world-class experience in managing and supporting critical infrastructure. You'll work alongside passionate individuals dedicated to deploying and supporting essential IT infrastructure that powers AWS. The ideal candidate will be innovative, possess excellent problem-solving and analytical skills, and thrive in a fast-paced environment. They should have a keen attention to detail and the ability to solve problems at their root. The Controls Fleet Operations team services customers globally, requiring the ability to manage multiple tasks and adapt to different challenges. In addition, the ideal candidate should have an expert understanding of Windows tools such as Active Directory, Group Policy, DNS, Hyper-V, Windows Failover Clustering, and Microsoft Endpoint Configuration Manager (ECM) or AWS Systems Manager. Proficiency in PowerShell, or a similar scripting language, and windows automation are essential. This role demands a solid foundation in networking principles and hands-on experience with hardware troubleshooting and system building. If you are passionate about technology, excited by the prospect of working in a dynamic, fast-paced environment, and driven to solve complex problems, we would love to hear from you. Key job responsibilities • Large-Scale Windows Server Environments: Design, build, and support extensive Windows server environments. • Enterprise Tooling: Implement and manage enterprise-scale tooling, such as Microsoft Endpoint Configuration Manager (ECM) or AWS Systems Manager, for a large Windows fleet. • Automation and Scripting: Develop and implement best practices for automating tasks and scripting in large server environments. Proficiency in PowerShell is essential. • Innovation and Problem Solving: Utilize creativity and analytical skills to solve complex problems and implement innovative solutions. • Adaptability: Quickly adjust to changing priorities and manage multiple tasks efficiently. • Hardware Troubleshooting: Diagnose and resolve hardware issues, with hands-on experience in system building. • Networking and Windows Administration: Strong understanding of networking principles and expert-level Windows administration. • Global Deployment: Create scripts and automation tasks applicable to a global server fleet. • On call: Participate in a 24x7 on call rotation that supports global customers • Ability to travel domestically and internationally up to 10% of the time About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. #DCCD_AMER - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience - Experience working with Linux - Knowledge of TCP/IP and networking protocols such as HTTP and DNS - 5+ years of building scripts, tooling, and automation for large-scale computing environments experience - Experience troubleshooting and debugging technical systems, or experience in technical support and experience with virtualization (Hypervisors, VMware, Xen) - 5+ years of experience deploying, managing, and supporting large-scale Windows Server environments (500+ servers), including OS lifecycle management, patch compliance, and fleet-wide standardization across geographically distributed data center infrastructure. - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience working in 24/7 production environment - Experience using AWS services - 5+ years experience with virtualization (Hypervisors, VMware, or Xen) and supporting the underl